FAQ

GENERAL

WHAT IS ONESHOP?
We are a shop that specializes in all the little details that complete, add flavour, and help your look stand out. Our accessories are handpicked for quality and WOW-ness. We believe it's the little things that matter. Find out more about us

WHERE DO YOUR ACCESSORIES COME FROM?
Unlike most companies who focus solely on Chinese goods, the majority of our products are shipped from Korea & Japan. In our experience, Korean and Japanese sourced accessories are far superior in quality and style. All our items are hand-picked from a selection that is normally not sold in North America. We've gone to great lengths to provide you with products that are durable and unique

SHIPPING & RETURNS

WHERE DO YOU SHIP FROM?
Shipped with care from Toronto, Canada

HOW LONG DOES IT TAKE TO GET MY ORDERS?
10 - 15 business days depending on item availability, holidays, weather, etc. 

WHY DOES IT TAKE 10 - 15 BUSINESS DAYS?
Most online stores ship directly from the factory and never see your product, we think that's sloppy. Our suppliers are good, but you deserve greatness. Your order gets processed in 1 - 3 days and then it's sent to us for the greatness check. We personally verify every order by inspecting quality, item count, including free promo stuff, etc. We keep you updated every step of the way, making sure you get exactly what you paid for 

HOW MUCH IS SHIPPING?
Free, Gratuit, Gratis

DO I GET A TRACKING NUMBER?
Hell yeah you do! Every order is assigned a FedEx tracking number  

WHY DON'T YOU SHIP OUTSIDE OF US & CANADA?
Our plan is to serve local markets first and then quickly expand. Sign up to get notified when we add international shipping  

MY ITEM IS DAMAGED. HOW CAN I MAKE A RETURN?
Contact us and we will send you a replacement or issue a refund depending on what you prefer. All our accessories come with a 30 day warranty from the day you receive the item

I CHANGED MY MIND. HOW CAN I MAKE A RETURN?
We'll email you a shipping label so you can send the item back to us. Once we receive the item, we'll issue a refund minus the shipping cost. For hygienic reasons, earrings that have been opened cannot be returned for a refund unless defective or damaged.  

CHANGING ORDERS

CAN I CHANGE ITEMS OR ADD ITEMS ON MY ORDERS?
Depending on your order status, you can usually modify if placed in the last 24 hrs. Exceptions do occur so please contact us as soon as possible

HOW DO I CANCEL MY ORDER?
Depending on your order status, you can usually modify if placed in the last 24 hrs. Exceptions do occur so please contact us as soon as possible

PAYMENT INFORMATION

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, and PayPal. All prices listed are in Canadian dollars 

WHEN AND HOW WILL I BE CHARGED?
Processing takes 1-3 Business days, once we've successfully processed your order, you will be fully charged

IS IT SAFE TO USE MY CREDIT CARD ON ONESHOP?
Our website uses SSL encryption and industry standard protocols to make sure all your orders are transmitted over secure connections

DO YOU CHARGE TAXES?
Our prices include state/provincial taxes, shipping, and any other additional charges. We hate surprise prices at checkout too